Customer Support Specialist / Live Chat Representative Remote (USA & Canada Applicants Preferred) job at Itaú USA. Valley County, ID. Job Overview We are looking for a friendly, patient, and solution-driven Customer Support Specialist to join our remote support team. In this role, you will assist customers through live chat, email, and occasional phone support while providing a positive and professional experience. If you enjoy problem-solving, communicating with people, and working from home, this role is a great fit. Key Responsibilities: Respond promptly to customer inquiries via live chat, email, and support tickets Provide accurate information and troubleshoot issues with clarity and professionalism Assist customers in navigating products, services, or account-related questions Document interactions and update customer records in our support system Escalate complex issues to the appropriate internal teams when needed Maintain high customer satisfaction through empathy, patience, and effective communication Follow company guidelines, scripts, and best practices for support interactions Required Qualifications: Experience in customer service, live chat support, or call center support (preferred but not required) Strong written communication skills—clear, professional, and friendly Problem‑solving skills and the ability to work independently Comfortable multitasking between multiple chats or support channels Tech‑savvy with the ability to learn new tools quickly (CRM, helpdesk platforms, etc.) Reliable high‑speed internet and a distraction‑free workspace Positive attitude, patience, and a customer‑first mindset Preferred Skills: Experience with platforms like Zendesk, Intercom, Freshdesk, or HubSpot Background in e‑commerce, SaaS, or online service‑based companies Strong typing speed and accuracy What We Offer: 100% remote work‑from‑home position Flexible scheduling options Competitive hourly pay or salary based on experience Opportunities for advancement and long‑term growth Supportive team environment and ongoing training #J-18808-Ljbffr Itaú USA
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