Job Description

DIA Customer Service Representative-End-to-End Queue Management

We are seeking DIA Customer Service Representatives for End-to-End Queue Management. We need people with experience delivering exceptional service. Goodwill Staffing is seeking an Airport Line Attendant with experience delivering exceptional service. Our culture is defined by our peopleindividuals united by a shared focus and motivated to deliver exceptional service. If you've ever passed through CLEAR or TSA at Denver International Airport, you've experienced the type of clients we support. We take pride in keeping things moving efficiently, always with a smileand sometimes a strong, clear voice when needed.

This position does require an applicant with a commitment to serve people. We offer flexible schedules, but you must commit to be able to work morning or afternoon shifts; weekends, and holidays. As well as great ability to multitask and prioritize as well as prioritization as we may shift Queues from North Checkpoint to South Checkpoint.

Duties include:

• Provide wayfinding and customer services to the general public (restroom, parting locations, etc.).
• Manage the Queue (Line) systems at each of the TSA security checkpoints including verification of appropriate credentials prior to entering into the queue systems.
• Checkpoint Diverting: Maintain equal utilization of all TSA security checkpoints by diverting passengers to the checkpoints with the lowest wait time, being mindful of passenger walk times required to move from one location to another.
• Data Metrics: Log and report checkpoint data metrics to include checkpoint wait times, available screening lanes, travel document check positions, and other checkpoint data.
• Follow established post orders.

Qualifications:

• A High School diploma or equivalency is required.
• Previous customer experience and ability to work effectively under pressure in a dynamically changing environment.
• Per client and compliance requirements the incumbent must be at least 21 years of age.
• Per client and compliance requirements the incumbent must be able to pass a background check* to pass the airport badging process.
• Must be able to lift 50 lbs., be on your feet for 8 hours a day, expect walking 15,000 steps/day.
• Must have voice that can project to direct people and keep the masses moving to TSA Pre-Check and ultimately through TSA to gates.
• Expect a lot of questions and answering the same questions over and over like "Where is the bathroom?"
• Fast paced environment.
• Ultimately trying to bring the chaos to some order.
• Multitasking.
• Communication by walkie talkie the incumbent must be able to take direction and communicate with device.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

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