Job Description

Digital & Social Media Coordinator

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

The Community Builders' communications team is growing with addition of a Digital & Social Media Coordinator who will support execution of our digital storytelling and social media efforts, with a focus on elevating resident voices across key markets, including Boston, Baltimore, New York, Chicago, and Cleveland.

This new role is responsible for content creation, platform management, and day-to-day coordination of digital communications. Working under the direction of the Senior Vice President of Communications and Fund development, the Coordinator will help translate TCB's impact into compelling, resident-centered content that advances organizational priorities related to resident opportunity, economic mobility and health.

This position addresses a current capacity gap creating consistent, high-quality digital content production across our regions.

Boston-based (Hybrid) with periodic travel to Boston, Baltimore, New York, Chicago, Cleveland and other key markets

Core Responsibilities

Resident Storytelling & Content Production

• Support development and execution of resident storytelling initiatives.
• Conduct interviews and gather content (photo, video, written) highlighting resident experiences and community impact.
• Produce social media-ready content, including captions, short videos, and graphics.
• Coordinate with regional TCB Community Life teams to identify and capture storytelling opportunities.

Social Media Management

• Manage day-to-day posting across TCB social media platforms (LinkedIn, Instagram, Facebook, etc.).
• Maintain and execute a content calendar aligned with organizational priorities.
• Monitor engagement, respond to comments/messages as appropriate, and escalate issues when needed.
• Track basic performance metrics and support reporting efforts.

Campaign & Content Support

• Support digital content needs for property milestones, fundraising events, and announcements.
• Assist in maintaining organized photo/video libraries and digital assets.
• Coordinate with external vendors (photographers, videographers) as needed.

Qualifications

• 2–4+ years of experience in digital communications, social media, marketing, or related field.
• Strong writing and editing skills with attention to tone and audience.
• Experience creating social media content (including basic photo/video capture and editing).
• Familiarity with social media platforms, scheduling tools, and analytics.
• Highly organized with the ability to manage multiple projects and deadlines.
• Ability to travel occasionally to key markets.
• Commitment to opportunity-centered communications and working in diverse communities.

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program

The Community Builders is an equal opportunity employer.

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