At ComTec we conduct our day-to-day business around 4 Simple Core Values: Dedicated to our Employees Passionate about the Customer Do the Right Thing Fire in the Belly If you would like to be a part of bringing those values to life for our team and our customers, please keep reading JOB SUMMARY: As a member of the Enterprise Systems Group, you will deliver multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support. REPORTS TO: Manager, Enterprise Systems Group DIRECT REPORTS: None ESSENTIAL FUNCTIONS: · Be the trusted advisor to clients on system configuration and implementation, using Epicor’s signature methodology for problem identification, implementation, documentation, testing and training · Communicate with customer to determine needs, and contribute solution design as well as overall business strategy · Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state · Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner · Assist with generating quote specifications and proposal generation · Ability to adhere to project timelines and meet Service Level Agreement goals · Provide support for clients in a help desk capacity and assist in troubleshooting application questions · Provide on-site training and consulting for clients if necessary ADDITIONAL RESPONSIBILITIES: · Maintain daily timesheet and expense report entries and submit them accurately and timely · Other duties as required Compensation details: 75000-125000 Yearly Salary PIa1de1f34ed90-25448-39292900
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