Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends. Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap. Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements. Collects and shares user stories with engineering teams. Acts as the voice of the business customer and accountable for the platform services.
Owns the working backwards document and vision for one or more features. Extensive knowledge on Agile methodology/ Scrum. Elicits and decomposes business requirements into platform requirements and user stories. Coordinates internal forums to collect and identify feature-level development opportunities. Contributes near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories. Recommends trade-off decisions on platform product features/depth of features/backlog items. Uses runtime metrics of their services in market as a feedback loop into the backlog and balances the priorities against new feature requests. Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams. Enables self-service support and/or works to reduce overhead. Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog. May participate with the business in customer research to inform platform product feature needs. Coordinates with interdependent teams on platform product requirements. Keeps close to the design of the user experience. Continuously monitors feature development at the feature level adjusting throughout implementation as needed. Reviews product demo against acceptance criteria for the feature set. Prepares launches and monitors platform performances, adoption, and operational health for feature sets. Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature. Stays aligned with GTM plans for the feature set. Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues. Mentors team members. Assists with candidate selection and onboarding.
Basic Qualification: Additional Skills: Background Check: Yes Drug Screen: Yes Candidate must be your W2 Employee: No Interview Process: Additional Keywords: Degree Requirements: Certification Requirement: Minimum Experience (In Years): 0 Travel Requirements:
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