Job Description

Sportime It Support Specialist

Since 1994, SPORTIME has been proud to operate the finest tennis and sports facilities in New York State. SPORTIME's 20 club locations most recently expanded to include the iconic Port Washington Tennis Academy, now SPORTIME Port Washington. SPORTIME currently offers 192 indoor and outdoor tennis courts and 131 pickleball courts, as well as rinks, turf, camps, gyms and more, at sites across Long Island, in NYC, in Westchester and in the NY Capital Region. SPORTIME clubs are state-of-the-art, yet affordable, and feature the best tennis, pickleball, sports and camp facilities and programs, including the John McEnroe Tennis Academy (JMTA) and SPORTIME Volleyball Club (VBC). SPORTIME clubs serve individuals of every age and athletic ability, 365 days a year.

Responsible for supporting IT Director in all elements related to desktop PC's, laptops, wiring, VOIP, servers, mobile communication devices, and more. Also provide support to end-users, including help-desk calls and on-site support.

Essential Duties and Responsibilities

• Desktop support, including travel to Company's 15 locations on Long Island, in NYC, New Jersey, Westchester and in the Capital Region.
• Install, configure and maintain computer hardware, including but not limited to PC's/workstations/ laptops, phones, video and sound.
• Assist with wiring.
• End user support, including phone and on-site support for hardware and software issues.
• Technical support, including user training and troubleshooting for PC, server, storage, hardware and software products, including all MS office products and customized software.
• Support and corporate telephone infrastructure, including voicemail system and telephone devices.
• Install/upgrade desktop/ laptop software.
• Apply fixes/patches to software.
• Install/replace computer hardware.
• Support backups.
• Some Microsoft Windows Server support.

Qualifications

• Bachelor's degree in Computer Science or related field.
• Basic knowledge of Google Suite.
• Fluency with Microsoft Operating Systems and Microsoft Office products required.
• Valid driver license.
• Reliable transportation to travel to Company's 15 locations.
• Experience in troubleshooting desktop applications.
• Strong oral and written communication skills.
• Experience with Windows OS, TCP/IP, and networks.
• Some understanding of Mac/Apple hardware, apps and OS.
• Ability to comfortably interact with all levels of management.
• Ability to support and communicate with end-users at various levels of tech proficiency.
• Ability to add hours on as-needed or on-call basis.

Work Context/Activities

• This position requires travel and physical activity, use of arms, legs and whole body, including lifting, balancing, walking, stooping and handling of materials; both fine and gross motor skills.
• This position requires a pleasant demeanor and a friendly, helpful attitude.
• This position requires good interpersonal and communication skills, as it requires interacting with other employees on a daily basis.

Schedule: Monday to Friday and some weekends.

Compensation: $30.00 per hour

Benefits:

Member benefits - Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.

Health, dental and vision insurance - Full-Time employees are eligible to enroll in Sportime's group health, dental and vision insurance plans on the first day of the month after they have worked 60 days. Premiums are deducted pre-tax from employees' gross pay; Sportime contributes to the premiums of employees based upon gross pay thresholds.

401k Plan with employer match – Employees are eligible to enroll in Sportime's 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old.

Sportime Clubs, LLC is an Equal Opportunity Employer that encourages and seeks workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law.

Sportime Clubs, LLC will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes from Recruiters or Placement Agencies will not be accepted by our company and will be processed accordingly.

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