Job Description
Production Support Analyst / Application Support Specialist
Direct Hire
Atlanta, GA - hybrid onsite/remote
Job Summary:
We are seeking a dedicated and detail-oriented Production Support Analyst/Application Support Specialist to join our team. In this role, you will be responsible for ensuring the stability, availability, and performance of critical software applications or systems in a production environment. You will work closely with cross-functional teams to resolve issues, troubleshoot problems, and implement improvements to enhance system reliability.
Overall, a Production Support Analyst plays a critical role in ensuring the smooth operation of the application and production systems, resolving issues as quickly as possible, and improving overall efficiency and performance.
Responsibilities:
· Incident Resolution: Respond to and resolve production issues, incidents, and service requests in a timely manner to minimize downtime and impact on business operations.
· Monitoring and Alerting: Monitor system health and performance using monitoring tools and proactively address issues before they escalate.
· Troubleshooting: Investigate and diagnose complex technical problems, identify root causes, and implement solutions to prevent recurrence.
· Change Management: Coordinate and implement changes to production systems, following established change management processes and best practices.
· Documentation: Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
· Communication: Provide clear and timely communication to stakeholders, including management and end-users, regarding incident status and resolutions.
· Collaboration: Collaborate with cross-functional teams, including developers, QA, and infrastructure teams, to address production issues and improve system performance.
· Performance Optimization: Identify opportunities for performance optimization and work on tuning and enhancing system performance.
· Scripting and Automation: Develop and maintain scripts or automation tools to streamline support tasks and processes.
· 24/7 Support: Participate in an on-call rotation to provide 24/7 support coverage for critical systems.
· Mentoring: Mentor and provide guidance to junior support staff.
Qualifications:
· Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
· Proven experience in a Production Support or Application Support role, preferably in a fast-paced and dynamic environment.
· Strong knowledge of the software development life cycle (SDLC) and ITIL processes.
· Proficiency in scripting languages (e.g., Shell, Python, Perl) for automation tasks.
· Experience with monitoring and alerting tools (e.g., Nagios, Zabbix, Splunk).
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and collaboratively as part of a team.
· IT certifications (e.g., ITIL, CompTIA A+, etc.) are a plus.
· Familiarity with specific technologies or applications relevant to the organization (e.g., specific databases, ERP systems, CRM systems, etc.).
Preferred Skills:
· Experience with cloud computing platforms (e.g., AWS, Azure, GCP)
· Familiarity with DevOps practices and tools
· Understanding of network and server infrastructure.
...seeking a Senior Quality Assurance / Mission Assurance Process Analyst to provide senior-level quality leadership across complex, high... ..., skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees...
...:Excellent communication skillsOutgoing and positive demeanorProfessional presentationWe are willing to train the right person!Evening shifts are 4 P.M. to close (7 P.M.). This role is primarily nights with some Saturdays scheduled in throughout the month. Saturday shifts...
...NIA Community Services Network is seeking part-time security personnel for the Cornerstone Community Center in Brooklyn, NY. Responsibilities... ...security experience. The position requires availability on weekends, specifically Saturday and Sunday from 3 PM to 11 PM, and...
...Remote Work From Home Data Entry Clerk / Typing Memphis, TN, United States Or refer someone Job Openings Remote Work From Home Data Entry... ...youve been searching for by taking a minute to finish our online application. Qualifications No experience, willing to train Ability...
...Hazmat Fuel Driver- Home Daily! Night shift The Hazmat Fuel Driver is responsible for the operation of a semi-tractor trailer, straight fuel... ...submitted timely. Duties and Responsibilities Load and unload tanker with petroleum products safely to include direct to...