Job Description

Job Description

Job Description

Looking to transition away from bedside nursing?

Serva Health is hiring Registered Nurses for an in-office Clinical Coordinator role supporting patients prescribed specialty medications. This role focuses on patient education, care coordination, and telephonic support — no bedside care.

You’ll work closely with patients, caregivers, providers, payers, and specialty pharmacies to help patients access therapy and navigate their treatment journey. This is an ideal opportunity for nurses looking to move into patient services, care coordination, and clinical program support .

Responsibilities

• Provide telephonic and digital support to patients and caregivers
• Educate patients on prescribed therapies and treatment plans
• Guide patients through insurance, prior authorizations, and medication access
• Coordinate with healthcare providers, specialty pharmacies, and payers
• Follow clinical protocols, scripts, and compliance guidelines
• Identify and escalate Adverse Events (AEs) per SOPs
• Document all patient interactions in CRM/EMR systems
• Collaborate with a structured, team-based office environment

Requirements

• Active RN license (any U.S. state)
• Bachelor’s Degree (required)
• 3+ years of clinical experience (RN, LPN, CNA, MA, or direct patient care)
• Strong ability to explain medical information clearly to patients
• Comfortable with computers, systems, and documentation
• Ability to work onsite in Mount Laurel, NJ (required)
• Availability for an 8-hour shift between 8AM–8PM EST (M–F)

Strongly Preferred

• Non-bedside or telephonic nursing experience
• Experience with insurance/reimbursement (prior authorizations, specialty meds)
• Background supporting chronic or specialty disease patients
• Case management or care coordination experience

We Offer:

• Competitive Compensation structure!
• No bedside care
• No weekends!
• Structured Monday–Friday schedule
• Exposure to specialty medications & patient support programs
• Clear path into clinical program operations & leadership
• Comprehensive benefits package:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid time off
  • 401(k)
  • 401(k) matching
• Relocation assistance
• Employee discounts
• Collaborative clinical team environment

Apply Today!

Serva Health provides high-touch Patient Services programs to pharmaceutical and healthcare organizations. Our registered nurses support patient journeys across specialty pharmacy, case management, patient education, clinical trials, EMR support, and commercial therapy programs.

Company Description

Serva Health provides high-touch Patient Services programs to pharmaceutical and healthcare organizations. Our registered nurses support patient journeys across specialty pharmacy, case management, patient education, clinical trials, EMR support, and commercial therapy programs.

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