Job Description

Technical Writer II

Location: 3990 Fairview Industrial Dr SE Salem, Oregon 97302 (Remote)

Duration: 12+ months contract

Telecommuting will be contingent upon the key person providing their own adequate office equipment and connectivity.

The Office of Information Services (OIS) is a shared service provider for the Oregon Health Authority (OHA) and Department of Human Services (DHS). OIS provides the technology systems and services that support more than 18,000 OHA and DHS agency staff at local offices and facilities around the state. These systems and services help the two agencies determine client service program eligibility; provide medical, housing, food, and job assistance; provide addiction, mental health, vocational and rehabilitative services; protect children, seniors, and people with physical and/or developmental disabilities; process claims and benefits; manage provider licensing and state hospital facilities; and promote and protect the state public health.

OIS seeks an experienced Technical Writer specializing in IT and Security Vulnerability communications. The specialist will play a critical link between technical teams, security teams, and the broader agency staff. They will play a key role in conveying IT initiatives, sharing compliance reports, and security measures to agency leadership and various technical teams.

Scope

The Communications Specialist will perform these key responsibilities:

• Develop and implement a comprehensive communication strategy for IT initiatives and security vulnerabilities.
• Collaborate with IT and security teams to create communication plans aligned with organizational goals.
• Collaborate with cross-functional teams to gather insights for impactful communication.

Content Creation

• Craft clear and concise communications for internal audiences, including emails, communication templates, newsletters, intranet articles, and presentations.
• Simplify technical jargon and security terminology to make information accessible to non-technical staff.

Security Vulnerability Alerts

• Create and distribute timely alerts and updates about security vulnerabilities, keeping employees informed of potential risks.
• Collaborate with IT and security teams to ensure accurate and actionable information.

Required Skills and Experience

• Proven experience as a Communications Specialist with a focus on IT and security communications.
• Strong understanding of IT concepts and security vulnerabilities.
• Exceptional written and verbal communication skills.
• Ability to translate technical information into easy-to-understand content.
• Experience in cybersecurity communications is a plus.
• Detail-oriented with excellent organizational skills.
• Collaborative mindset and ability to work effectively with cross-functional teams.

Covendis rate card description for a Technical Writer Level 2:

• Writes, edits, and packages a variety of technical documents, including proposals, articles, brochures, reports and manuals.
• Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision and usually reports to a supervisor.
• Individual with demonstrated experience in developing and maintaining technical documentation, requirements analysis, business process models, architecture diagrams.
• Exceptionally proficient in the use of Microsoft Office, including Microsoft Visio.
• Is able ability to perform technical, research, and has solid analytical, interpersonal, written, and oral communication skills.
• Individuals in this position may also possess other related skills, such as proficiency in the use of software team collaboration environments, such as IBM Rational Jazz or Microsoft’s Team Architect.

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