Job Description

Job Description

Job Description

Explore opportunities with Holston Medical Group , part of the Optum family of businesses. Holston Medical Group combines the personal feel of a community-based practice with the strength, resources and career opportunities of a leading national health care organization. As a multispecialty clinic offering care across northeast Tennessee and southwest Virginia, our teams deliver high‑quality, value‑based care that exceeds expectations while making care easier, more affordable and more accessible. Join us and discover the meaning behind Caring. Connecting. Growing together.

General Summary:
The Clinical Tasker provides compassionate care to patients in a physician’s office or clinic setting consistent with the policies and procedures set by the organization. As a member of the clinical staff, will proactively participate in identifying the needs of the patients and will implement methodology as directed to improve both patient clinical experience and care. The nurse is responsible for responding to calls/tasks to support, advise, and consult patients by phone. The Clinical Tasker is responsible for handling clinical information, computer task management, delegating clinical information to appropriate staff, refilling medications, calling test results and patient education.

Task Responsibilities:
• Use patient first values in assisting patients with needs
• Greet patients with compassion and a friendly manner
• Display excellent customer service skills with internal customers and patients
• Take exceptional notes and enter into EMR for the correct Provider
• Answer patients questions when possible, but ensure to ¬always ask information from the Provider if the answer is not known
• Follow up with the patient and Provider and document in the EMR system
• Perform medication refills as necessary
• Work multiple provider’s task lists as needed (pharmacy calls, patient calls, etc.)
• Maintain patient confidentiality, observe all strictures of HIPAA
• Ensure efficient telephone communication
• Maintain accurate block time and clinical schedule information for scheduling
• Triage patient phone calls to ensure patient needs are met
• Educate the patient on diet, disease management, lab results, and medication

General Responsibilities:
• Attend nurse meetings and other educational opportunities
• “Float” to other offices as needed to fill in gaps/cover office lunch rotation
• Mail normal labs to patients and call patients with abnormal labs
• Ensure to follow policies and procedures set by Holston Medical Group
• Maintain communication with providers to ensure that patents needs are taken care of
• Assist with patient care as directed
• Communicate all office issues with the Nurse Manager and Regional Operations Manager
• Maintain clinical area to meet site visit standards
• Maintain strict confidentiality in all matters relating to personnel and patient PHI (Protected Health Information)

Education/Experience/Knowledge:
• High School diploma or equivalent required
• LPN license or MA Certification by the state in which employed
• 2-5 years’ experience in a medical office
• CPR certified
• Must possess excellent communication skills
• Ability to work in a team environment and collaborate with others

Key Competencies:
• Compassion
• Customer Focus
• Ethics and Values
• Learning on the Fly
• Functional/Technical Skills
• Problem Solving
• Informing

Physical/Mental Demands:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential :
Communication with others to exchange or express information and ideas. Ability to receive detailed information through oral communication, and to make fine distinctions in sounds. Determine the accuracy, neatness, thoroughness of the work assigned and perceive general observations. Remaining upright on the feet, particularly 75% of the time. Moving about on foot to accomplish tasks. Bending body downward and forward by bending spine at the waist and/ or by bending leg and spine. Extending the hands and arms in any direction. Exerting force upon an object so that an object moves away/toward the force. Picking, pinching, typing or otherwise working, primarily with fingers. Applying pressure to an object with the fingers and palm. Perform a variety of duties, often changing from one task to another of a different nature. Perform with frequent interruptions and/ or distractions. Make appropriate job decisions following standard office policies and past precedents. Adjust priorities quickly as circumstances dictate. Ability to establish and maintain cooperative working relationships with co-workers and the public. Ability to interact appropriately with colleagues and patients for different purposes and different context.

Marginal:
Must be able to remain in a stationary position at least 25% of the time. Medium work that includes moving objects up to 50 pounds occasionally. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. Work independently and identify potentially more effective methods of work operations. Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point. Ability to identify and distinguish colors.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities.

Job Tags

Work at office

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