Job Description

Commercial GL Claims Adjuster

Coppell, TX

What does it mean to be a BrinkerHead? It means creating moments that make everyone feel special whether you're supporting our restaurants, celebrating wins with your team, or sparking ideas that keep Guests coming back. We play like a team, take pride in our culture, and know that life's too short not to work happy.

At Brinker's Restaurant Support Center (RSC), every role fuels the success of our brands Chili's Grill & Bar and Maggiano's Little Italy and directly impacts Team Members and Guests. From bold ideas to everyday support, we help create a fun atmosphere, great food and drinks, and the kind of hospitality that keeps everyone coming back. Here, you'll discover opportunities for career growth, belonging, wellbeing, and plenty of chances to work hard and have fun.

Brinker International is an equal opportunity employer. We're proud to provide a welcoming, respectful environment where everyone can thrive.

Job Summary

The Commercial Liability Claims Adjuster manages a portfolio of high exposure, complex, and often litigated liability claims from first notice of loss (FNOL) through final resolution. This role leads investigations, evaluates liability and damages, sets and adjusts reserves, negotiates settlements within authority, and partners with legal counsel, carriers/TPAs, and internal stakeholders to drive timely, cost effective outcomes. The successful candidate applies deep technical expertise, strong judgment, and excellent communication skills to reduce loss costs, safeguard brand reputation, and improve claim handling quality.

Key Job Functions

Claims Investigation & Evaluation

• Lead thorough investigations on complex GL, premises liability, liquor liability, and catastrophic injury claims from intake through closure
• Interview guest(s), restaurant management and team members, as well as witnesses to gather all facts regarding the event
• Collect and analyze statements, incident reports, medicals, bills/records, surveillance, and other evidence; preserve chain of custody where applicable
• Evaluate liability, causation, and damages; identify comparative negligence and subrogation opportunities; recommend coverage positions in collaboration with Legal
• Establish, review, and document timely and adequate reserves; update based on new information and litigation developments

Litigation & Negotiation

• Direct strategy on litigated claims with defense counsel, including discovery, depositions, mediation, and trial planning; evaluate exposure and settlement value
• Negotiate settlements within authority and prepare settlement recommendations for higher approvals when needed; ensure releases meet company standards
• Manage panel counsel performance, budgets, and outcomes; challenge unsupported demands and implement cost containment tactics (e.g., IMEs, bill review, nurse case management, surveillance)

What You Bring to the Team

• Bachelor's degree in Risk Management, Business, Finance, or related field (or equivalent experience)
• 10+ years casualty/liability claims adjusting experience with a focus on complex and litigated claims; hospitality/retail experience a must
• Active Property & Casualty Adjuster License (multi state/MPCAL preferred where required)
• Demonstrated success negotiating high severity claims and directing litigation strategy
• Proficiency with RMIS/claims platforms and Microsoft Office (Word, Excel, PowerPoint)
• Strong analytical, written, and verbal communication skills; confident presenting to leadership
• High integrity, sound judgment, and ability to handle confidential information appropriately

Why Brinker

At Brinker, we believe life is short, so work happy! That means creating an environment where you can grow your career, feel a sense of belonging and wellbeing, and have fun along the way.

Here's how we make that real for our BrinkerHeads at the RSC:

• Flexibility that fits your life: Hybrid schedules with weekly flex days to work from home.
• Benefits that support you: Competitive package with medical, dental, and vision coverage; life insurance; paid vacation and holidays; 401(k) with company match; Employee Assistance Program with counseling, financial, legal, and life resources; and Best You EDU, offering education programs and tuition reimbursement.
• Enjoy our brands: Generous dining discounts at Chili's Grill & Bar and Maggiano's Little Italy.
• Rewards for your impact: Annual bonus eligibility for every RSC Team Member.
• Wellbeing at work: On-site gym and fitness classes like yoga and boot camp.
• A culture worth celebrating: From company-wide events to a casual, collaborative atmosphere, you'll find plenty of ways to connect, work hard, and play hard.

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