Job Description

Family Advocate

The family advocate creates, provides, and coordinates services and activities with families and communities that foster strength, healthy living, and overall well-being. They also provide support in a case management style and act as a liaison between families, staff, the community, and other family-related services. The family advocate encourages all family members to become advocates for their children and family.

Essential Duties and Responsibilities

• Complete and manage all necessary documents for enrollment.
• Assist in planning and executing recruitment, enrollment, and orientation services.
• Adhere to the annual timeline for timely recruitment and enrollment as distributed by the Family Services Unit.
• Achieve and maintain enrollment goals, ensuring a waiting list of eligible children is always available.
• Track and report recruitment activities monthly.
• Consistently meet NCPK enrollment targets.
• Orient families to the program according to policy and procedure.
• Record daily student attendance.
• Follow up on student absences to ensure at least 90% monthly attendance.
• Conduct home visits and contact the family as needed or required by agency plans and procedures.
• Work closely with Teachers, Center Directors, Family Service Specialists and other content areas to coordinate services for children and parents.
• Provide support to families in crisis situations, including making referrals to community agencies and following up to ensure services are delivered promptly and effectively.
• Maintain strict adherence to program and client confidentiality policies.
• Engage in reflective supervision opportunities with your supervisor.
• Report any suspected cases of child abuse/neglect to the Center Director and follow the appropriate procedures.
• Ensure timely and accurate entry of all family and child data from application to ongoing enrollment in the HS/EHS program.
• Attend meetings to coordinate services for children and families, ensuring timely and accurate documentation in ChildPlus.
• Address identified family needs, and document information in ChildPlus.
• Facilitate parent/guardian involvement in the program. Plan and coordinate with parent committee on required parent meeting topics.
• Maintain comprehensive and confidential records for your assigned caseload.
• Assist with arranging transportation for parents to health services and other program-related activities as needed.
• Ensure each child has a current physical and dental exam upon enrollment.
• Keep all health, dental, and other required screenings, and assessments up to date through regular follow-ups.
• Perform other job-related tasks as assigned by your supervisor.

Essential Qualifications

• AA Degree or bachelor's Degree in social work, human services, family services, counseling, or related field.
• 1 year case management experience preferred; bi-lingual skills preferred.
• Experience in Social Service area or related field through internship or volunteer experience.
• Demonstrated ability to exhibit professional attitudes to staff, families and children and ability to carry out responsibilities with a minimum of supervision.
• Demonstrated excellent verbal and written communication skills.
• Ability to work collaboratively and harmoniously with others to address needs and concerns.
• Availability of automobiles during working hours and a valid driver's license and insured.
• Be willing to complete the Family Service Credential within a year of being hired.

Physical, Mental and/or Visual Demands

• Must be able to sit and stand for extended periods of time throughout the day.
• Must be able to lift up to 35 lbs.
• Must be able to bend and stoop.
• Must be able to walk extended periods throughout the day monitoring.
• While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
• The noise level in the work environment is usually moderate.
• Specific vision abilities required by the job include close, distance, color, peripheral depth and the ability to adjust focus.
• GenerationEd is committed to provide equal employment opportunities to all qualified individuals, including those with disabilities in accordance with ADA.

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