Job Description
The Loan Officer plays a critical role in advancing HFLA’s mission. You’ll work directly with community members to create a dignified lending experience and help them access fair financial resources.
This is a people-centered role for someone who is both detail-oriented and deeply empathetic—someone who can balance process with compassion and sees lending as a tool for empowerment. Many of our borrowers would not otherwise have access to safe, affordable capital.
In this role, you are not just processing applications; you are helping individuals take meaningful steps toward stability, opportunity, and dignity.
What You’ll Do:
Applicant Experience & Stewardship (Primary Focus)
• Guide applicants through the lending process with clarity, respect, and responsiveness.
• Assess loan applications to ensure requests meet HFLA’s lending guidelines.
• Evaluate loan applications based on quantitative and qualitative factors.
• Advocate on behalf of applicants to the Loan Review Committee (HFLA Board Members) and make lending recommendations based on individual assessments.
Loan Process Management
• Help manage the flow of applications through decision.
• Collaborate closely with the lending team to ensure timely application processing.
• Maintain accurate records and track application progress in internal systems
Team Collaboration & Additional Support
• Contribute to a collaborative, mission-driven team environment.
• Assist with broader program needs and occasional special projects.
• Adapt to shifting priorities and workload as needed.
What We’re Looking For
Core Strengths
• Strong customer service skills and a genuine desire to help people.
• High attention to detail and strong organizational ability.
• Clear communicator who can explain complex processes simply.
• Thoughtful decision-maker who can assess situations quickly and fairly.
• Patient, empathetic, and solution oriented.
Experience & Mindset
• Familiarity with social services and community resources is a plus.
• Experience managing workflows or databases is helpful.
• Ability to handle sensitive financial situations with discretion and respect.
• Willingness to occasionally work evenings or weekends.
Our Values
Our work is grounded in the Jewish values of: Tzedek (Justice), Tzedakah (Charity), and Tikkun Olam (Repairing the World).
Our Approach to Lending
We strive to make our loans:
• Accessible – lowering barriers without lowering standards
• Affordable – 0% interest, no fees, no collateral
• Fast – efficient and responsive processes
• Fair – holistic, human-centered decision-making
Salary Range: $40,000-$45,000
Email resume/cover letter to: hiring@interestfree.org
Company DescriptionHFLA provides loans to residents in Northeast Ohio that promote economic self-sufficiency and financial justice, and provide lending options that help them gain control of their financial lives.
HFLA provides loans to residents in Northeast Ohio that promote economic self-sufficiency and financial justice, and provide lending options that help them gain control of their financial lives.
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