Job Description

About Beck Technology On top of being a 5-time winner of the Best Places to Work in Dallas by the Dallas Business Journal, Beck Technology is a uniquely positioned software company creating technologies to make the world a better place to live by focusing on rethinking early-stage decision-making in preconstruction. Our products are the most successful, state-of-the-art 2D/3D integrated preconstruction suite of tools for estimating and bid leveling on the market today. We elegantly enable our clients to leverage their preconstruction data in ways never before possible. Our passion, our innovation, and our caring culture have afforded us enormous success and have continued to make Beck Technology an amazing place to work for over 25 years. Along with the standard 401k matching and medical/dental/vision benefits, Beck Technology offers many unique benefits, including: FlexTime PTO Hybrid working environment - fully remote/partially remote/in-office Flexible working hours Weekly one-on-one coaching sessions Career advancement opportunities Team bonding gatherings Although this position is based in Dallas, Texas, we have a hybrid work environment and support flexible and full-time remote team members. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. This role will report to the Content & Enablement Leader. Position Overview: The Technical Writer will be responsible for owning and scaling our customer-facing Knowledge Base. This role is primarily responsible for transforming product knowledge, Jira work items, and Support tickets into clear, accurate, and searchable Help Center content. The ideal candidate is a strong writer, systems thinker, and trusted decision-maker who can exercise good judgment about what documentation is needed, what is “done,” and when it’s time to publish. The successful candidate must use AI responsibly to accelerate drafting and analysis, while applying editorial judgment to evaluate, refine, and finalize AI-assisted content. This role partners across the company to ensure documentation reflects real customer needs and reduces support friction. The Technical Writer is expected to make informed judgment calls when information is incomplete and move documentation forward without waiting for perfect inputs. We are a software company, and are currently building new tech. This role requires learning the new software quickly, writing, collaboration, and project management skills, and the ability to organize and manage a comprehensive knowledge base within Hubspot. Key Responsibilities: Own the structure, quality, and lifecycle of the customer Knowledge Base and Help Center. Create, update, and retire articles to ensure content remains accurate, relevant, and easy to find. Own documentation decisions from intake through publish, including when content is “good enough” to release and when iteration is warranted. Adhere to documentation standards, templates, and style guidelines. Use AI tools to accelerate drafting, summarization, and content iteration while maintaining editorial judgment and accuracy. Build partner kits, FAQ, and troubleshooting documentation for APIs. Train and refine AI prompts and workflows using approved source material and tools. Ensure AI assisted content meets quality, tone, and compliance standards before publishing. Analyze Jira issues, product stories, bugs, and Support tickets to prioritize the highest-impact documentation work, not just capture inputs. Convert real-world customer issues and workflows into actionable Help Center articles, FAQs, and troubleshooting guides. Participate in release readiness by aligning documentation with product updates. Collect and implement feedback from internal teams to continuously improve clarity and usefulness. Track article usage, feedback, search performance, and support-ticket deflection, and use those signals to decide when content is complete versus when iteration is required. Identify trends in customer issues to proactively create or improve content. Organize and share content across the team for collaboration and re-use. Produce high-quality content at volume. Produce and edit videos and screenshots for reinforcement of written concepts. Keep pace with 3-week software development sprints. Collaborate with customer-facing teams, product managers, developers, and other stakeholders to gather information and ensure accuracy in documentation. Review and edit content created by other team members to ensure consistency and quality. Stay up to date with AI, industry trends, and best practices in technical writing and documentation. Attend internal meetings for team coordination and information sharing. Communicate with fellow team members via chat, email, phone, and face-to-face meetings. Participate in pre-release testing of new DESTINI product offerings (3 hours per month). Serve as backup to Training Specialist by adding new users to LMS and monitoring shared inbox when needed. PI9ff5df0be676-25448-40218549

Job Tags

Similar Jobs