Job Description

Our client a well known Insurance company is seeking UX/UI Designer in their New York, New York Location!

Key Responsibilities

• Lead UX/UI design for AI Suitability Assist , including chatbot UI patterns, conversation flows, and response structure
• Own information architecture and conversation mapping for the chatbot (intents, topics, follow-ups, fallback states, escalation paths)
• Design end-to-end flows for the Suitability Pre-Sales Sandbox / pre-screen tool
• Translate complex suitability and regulatory content into clear, plain-language, actionable user experience
• Design and iterate on feedback mechanisms (e.g., response ratings, diagnostic feedback, surveys) to support continuous improvement
• Collaborate with product, engineering, compliance, and SMEs to ensure solutions are usable, feasible, and compliant
• Apply component-driven design using NYL’s design system and contribute new patterns as needed
• Test, iterate, and refine designs based on pilot feedback, usability findings, and performance data
• Support UAT, pilot enhancements, and creation of design documentation for development handoff
• Design Qualifications Strong interaction design and problem-solving skills, especially for complex or regulated workflows
• Experience creating customer journey maps, user flows, IA models, conversation maps , and wireframes
• Proficiency in high-fidelity UI design with attention to accessibility and clarity
• Understanding of UX principles for responsive web and enterprise tools
• Ability to collaborate with research and apply insights from qualitative and quantitative feedback
• Technical Expertise
• Mastery of Figma and FigJam; familiarity with Adobe Creative Suite
• Experience designing within platform constraints (CMS, low-code, or enterprise systems)
• Experience preparing detailed design specs and interaction notes for engineering handoff
• Basic familiarity with HTML, CSS, and front-end development concepts
• Working knowledge of Agile product development methodologies (Jira)

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