Job Description

Customer Service Representative

High-Performance Team | Orlando-Based Training

This is NOT your typical customer service role.

At North American Learning Institute (NALI), we don't hire average; we build high-performance operators.

This is a fast-paced, detail-intensive role where accuracy, communication, and decision-making under pressure matter every single day.

If you thrive on high standards, growth, and being the best at what you do, keep reading.

As a Customer Service Representative at NALI, you'll be a front-line team member responsible for guiding students and partners through their journey.

You'll communicate primarily through email, chat, and text (with occasional phone calls), helping resolve issues, answer questions, and ensure a smooth experience.

You are the face of NALI in every interaction. Your ability to communicate clearly, think critically, and execute with accuracy directly impacts our students and partners every day.

Before You Apply, Non-Negotiables:

• Availability for nights, weekends, and holidays
• Managing multiple systems and conversations at once
• Close attention to detail, small mistakes matter
• Working in a performance-driven environment with accountability
• Discipline to work independently in a remote setting after training

If that excites you, you'll thrive here.

What's In It For You:

• High-performance, growth-focused team environment
• Clear path for performance-based promotions
• Competitive compensation: $41,600 to $52,000 per year
• 100% company-paid health, dental, and vision insurance
• 401(k) with 3% company match
• Life insurance with ADD coverage
• 80 hours PTO
• Work-from-home flexibility after training
• In-person onboarding and training support in Orlando

Responsibilities:

• Deliver high-quality customer support through email, chat, text, and occasional phone communication
• Manage multiple conversations and systems at the same time while maintaining accuracy
• Troubleshoot student issues and provide clear, effective solutions
• Apply company policies and procedures correctly in real-time situations
• Communicate professionally and empathetically with students and partners
• De-escalate challenging situations while maintaining control and confidence
• Prioritize tasks and manage time effectively in a fast-paced environment
• Execute quickly without sacrificing attention to detail

Qualifications:

• 13+ years of customer service experience (email and chat preferred)
• Strong written communication skills
• Tech-savvy and comfortable working across multiple systems
• Analytical and solution-oriented
• Reliable, disciplined, and consistent
• Fluent in English (Spanish is a strong plus)

Compensation $41,600 - $52,000 yearly About North American Learning Institute

NALI is a fast-growing leader in online education, serving students across the U.S. and Canada.

We are building a high-performance team where talent is recognized, hard work is rewarded, and growth is earned.

This is not a place to coast, it's a place to level up.

We're not looking for just anyone.

We're looking for someone who takes pride in their work, wants to grow, and shows up ready to perform.

If that's you, apply!

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